Payment Policy

Terms and conditions

X-Edit processes online transactions, for ongoing subscriptions and single payments, using eWAY, Stripe and PayPal.

eWAY, Stripe and PayPal are Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant payment gateways.

Unless otherwise stated, payments processed through X-Edit‘s website (xabier.net) are in Australian dollars.

Onboarding and registration for payments

After being invoiced for X-Edit services you will receive an email with the invoice attached as well as a link to your client payment profile. You may also be directed to register your details online. Please refer to the section below that is relevant to the service you are accessing.

Web hosting subscriptions and recurring costs

If you have been onboarded (through registration or otherwise) for web hosting or other domain-related services you will have an invoice sent to your email by X-Edit periodically (e.g., monthly, annually). Please note that some customers will not be invoiced by email prior to payment as they have been onboarded through the X-Edit Console.

Invoiced work following a quote

If you have been quoted a fee for a service and that service has been completed, you will be invoiced for that work. You will receive an invoice not beholden to any previously quoted fee unless the quote was previously sent to you by X-Edit. In cases where a quote has been delivered in writing (via email or physically), X-Edit will note the quoted fee in the invoice and provide detailed descriptions for variations from the quoted fee.

X-Edit Console

The X-Edit Console provides direct access to web hosting and domain-related services. You will be given credentials for this platform after being onboarded. The X-Edit Console has its own PCI DSS-compliant payment gateway that uses securely stored credit/debit card information to charge you for recurring and one-off payments. At no time can X-Edit or any outside party view your complete credit/debit card information.

Cancellations and refunds

Web hosting subscriptions and recurring costs

Monthly and yearly fees are not refundable if your service is terminated part-way through a payment period. Each time we process an online transaction, we will provide you with a receipt of the payment. We require 3 business days’ notice prior to your next billing date (usually the due date of your recurring invoice) to avoid charging you at that next billing date. If you elect to cancel a payment method, we will provide a cancellation confirmation within 3 business days.

Services may be cancelled at any point by contacting X-Edit with any extra costs being placed on the customer.

Invoiced work following a quote

X-Edit does not accept requests for refunds directly after a payment has been processed due to a change of mind. We are able to process refunds on a case-by-case basis in order to maintain good faith with the customer. After any online transaction with X-Edit, you will receive a receipt, which will need to be quoted when requesting a refund. For cash or manual bank transfers, you will need to quote the invoice or payment number when requesting a refund.

Security

All online transactions performed on the X-Edit website (xabier.net) and the X-Edit Console, using the eWAY, Stripe, PayPal or other payment gateways, are secured payments. The following security measures are applied to these payments:

• Payments are fully automated with an immediate response except where BECS Direct Debit is used in which case the payment may not be settled for up to three business days;
• X-Edit or any outside party cannot view your complete credit/debit card number or bank details;
• All transactions are performed under 128 Bit SSL Certificate;
• All transaction data through Stripe and Paypal is encrypted at rest with AES-256 Bit Encryption.
• All transaction data through eWAY is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit/debit card data;
• eWAY, Stripe and PayPal are authorised third-party processors for all the major Australian and New Zealand banks;
• eWAY, Stripe and PayPal at no time touch your funds; and,
• all monies are directly transferred from your credit/debit card or bank account to the account held by X-Edit.

Paying your invoice

Please pay the balance before the due date. You do not need to manually make a payment if you are on an automatically recurring plan as your saved payment method will be billed on the due date. When opting to make a payment online please note that the customer will need to pay a surcharge to cover transaction fees, however, these fees will be waived for payments of $1,000 or more. If you have any issues with your billing do not hesitate to contact us at: